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Position - Jio Customer Associate - Freelancer JP (65435292)

Reliance Jio Infocomm Limited

Reliance Jio Infocomm Limited is inviting applications from enthusiastic and self motivated individuals for the position of Jio Customer Associate - Freelancer in Mandi, Himachal Pradesh. 

This is an excellent opportunity to be part of one of India's leading telecom companies and contribute to its mission of connecting every Indian through digital services. 

Vacancy Overview:

Company: Reliance Jio Infocomm Limited

Location: Mandi, Himachal Pradesh

Experience: 0 to 3 Years (Freshers are welcome to apply)

Compensation: As Per Industry Standards

Employment Type: Freelancer (Full - Time Engagement)

Function / Business Area: Customer Service / Sales Support

Industry Type: Telecom/IT Hardware/Networking

Job Function: Sales Support, Customer Service, Telecom Operations

Specialization: General Sales / Customer Handling in Telecom Sector

Qualification: 

Minimum Requirement:

Candidates must have successfully completed their 10th Standard (Secondary School Certificate) from a recognized educational board.

Preferred Qualification:

Candidates who have completed 10+2 (Higher Secondary/Intermediate) or higher education will be given preference, especially those with exposure to customer service, sales, or telecom-related roles.

Job Overview:

As a Customer Associate, you will represent the Jio brand in the field, playing a vital role in customer acquisition, relationship management, and service support. This freelancer position offers flexibility along with the opportunity to gain experience in the dynamic telecom industry.

Roles and Responsibilities:

1. Customer Acquisition:

  • Conduct door-to-door visits, community outreach, or localized promotions to identify and engage with prospective customers.
  • Promote Jio's services and value propositions effectively in the local language and context.
  • Convert prospects into new Jio customers by helping them choose suitable prepaid or post-paid plans.
2. Customer Communication & Support:
  • Make outbound calls to existing Jio users to inform them about current recharge plans, offers, and service benefits.
  • Guide customers on how to recharge through physical or digital methods, including UPI apps, Jio platforms, or retail outlets.
3. Recharge Assistance:
  • Assist users in completing mobile recharges on their devices or through designated retail points.
  • Provide demonstrations of digital recharge methods and encourage digital literacy.
4. SIM Sales and Onboarding
  • Facilitate the sale of new Jio SIMs and ensure smooth onboarding by completing required KYC documentation and activation processes.
  • Explain plan benefits  and set up services for new users if needed.
5. Customer Query Resolution:
  • Address basic customer queries regarding network, recharge status, plans, or Jio services.
  • Escalate unresolved or complex issues to the appropriate internal support teams, ensuring timely resolution.
6. Service Quality and Etiquette:
  • Interact with all customers in a courteous, respectful, and helpful manner.
  • Use appropriate language and tone tailored to the customer's comfort and understanding level.
7. Data Recording and Reporting:
  • Maintain accurate logs of customer interactions, sales made, recharges assisted, and queries resolved.
  • Share daily or weekly performance updates with the local Jio coordinator or team leader.
8. Product Knowledge:
  • Stay informed about the latest Jio plans, products, services and promotions,.
  • Continuously improve product knowledge to deliver more value to customers and drive sales or service efficiency.
Skills and competencies:
  1. Basic reading and writing skills are required.
  2. Familiarity with smartphone usage and basic troubleshooting.
  3. Ability to communicate fluently in the local language
  4. Strong interpersonal and customer - handling skills
  5. Goal-oriented with a desire to achieve performance targets
  6. Willingness to learn and adapt to changing environments
  7. Basic sales skills are an advantage.
Reliance Jio Infocomm Limited Company Overview:

Jio, a key business of Reliance Industries Limited, is India's leading digital service provider, revolutionizing the way the country connects, communicates and transacts. With a mission to connect everyone, everything, everywhere, Jio services over 500 millions subscribers through cutting-edge connectivity and digital platforms.

Our comprehensive digital ecosystem empowers individuals, communities and business across diverse sectors including:
  • Entertainment
  • Commerce & Retail
  • Communication & Connectivity
  • Financial Services
  • Education & Learning
By leveraging the scale of India's dynamic market and the strength of the Reliance ecosystem, Jio has successfully accelerated digital adoption nationwide. These innovations have not only driven inclusive growth but also created exciting career opportunities for talent across India-and globally.

Whether you're just starting your journey or looking to take the next big step, Jio offers a platform for growth, innovation, and impact.

How To Apply:

Interested candidates can apply through the official Reliance Jio careers page which is given below or contact the nearest Jio office in Mandi




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