Position - Assistant Manager - Voice Inbound / Outbound

Hiring for Kotak Life Insurance in 2025: A fantastic opportunity to work as an Assistant Manager for Voice Inbound/Outbound at Kotak Life Insurance. 

Applications are being accepted from those who have one to four years of expertise in call centre operations, inbound and outbound calling, or customer service. 

The job is located in Goregaon (East), Mumbai, Maharashtra, at Intellion Square-HO Call Centre.

Vacancy Overview:

Company Name: Kotak Life Insurance

Title of Position: Assistant Manager for Inbound and Outbound Voice

Location: Goregaon (East), Mumbai, Maharashtra; Intellion Square – HO Call Centre

Job Title: Voice Inbound / Outbound Caller

Department: Inbound Voice

CTC: As per Industry Standards

Employee Type: Full-time 

Experience of Employees: 1 to 4 Years

Concerning The Role:

We are seeking a Voice Inbound/Outbound Assistant Manager to join our customer support team in Mumbai. This role involves Managing client contacts during incoming and outgoing calls, making sure that questions are answered promptly, and providing a customer-first experience are all part of the job description.

Principal Duties:

1. Respond promptly and professionally to incoming and outgoing consumer calls, emails, and web chats.
2. Determine the needs of the client and offer workable answers.
3. Maintain and update internal systems with information on customer interactions and problem fixes.
4. To effectively address questions, collaborate with cross-functional teams.
5. Inform clients about new features and services and advertise digital channels.
6. Customers should be contacted again to make sure they are completely satisfied.
7. Keep the customer at the centre of every encounter.
8. Uphold corporate policies while fostering a positive work atmosphere.

Competencies and prerequisites

1. Graduate degree in any discipline.
2. 1–4 years of experience in customer service, call centre operations, or inbound/outbound calls.
3. Outstanding interpersonal and communication abilities.
4. The capacity to oversee interactions across many service channels and multitask.
5. An extra benefit will be familiarity with CRM systems.

How To Apply:

By entering their email address or mobile number and logging in via the application page, interested candidates can apply:  Click Here