Position - System Engineer - L2

Interested candidates can now apply for the system Engineer - L2 role at Wipro Ltd, Located in Bangalore, Karnataka.

Company: Wipro Ltd

Job Title: System Engineer - L2

Experience: 1 to 3 Years

Location: Bangalore, Karnataka

Qualification: Candidates must have completed B.E, B.Tech (in Any Specialization) or Post graduation from a recognized University or Board.

Employment Type: This is a Permanent & Full Time job

Industry: IT Services & Consulting

Department: Engineering - Hardware & Networks

Role Category: IT Network

Role: System Engineer / Administrator

Company Overview:

Wipro Ltd

Wipro Enterprises (P) Limited (formerly Known as Azim Premji Custodial Services Private Limited) was incorporated under the provisions of the Companies Act, 1956, and is headquartered in Bangalore, India.

The company operates primarily in three key business segments:

• Consumer care Products
• Domestic & Commercial Lighting
• Infrastructure Engineering

Theses business divisions were transferred from Wipro Limited as part of a scheme of Arrangements, which became effective on March 31, 2013, with an appointed date of April 1, 2012.

Job Overview:

We are looking for a skilled and motivated System Engineer -  L2 with 1 to 3 Years of experience in Windows Server Administration. The ideal candidate must have strong technical skills and excellent communication abilities to support customers remotely.

Candidates Responsibilities and Skills Required:

1. Demonstrate the ability to empathize with customers, calmly manage irate clients, and communicate effectively in high-pressure situations.
2. Possess strong technical knowledge in troubleshooting base operating system issues.
3. Show enthusiasm and willingness to learn emerging technologies and tools.
4. Provide remote technical support for the following systems and applications: Microsoft Windows, Outlook, Teams, Citrix, Virtual Desktop Infrastructure (VDI), VPN and Security applications.
5. Respond to incoming calls and emails from customers in a timely and professional manner.
6. Manage and resolve technical and service-related customer complaints.
7. Escalate unresolved or critical issues to supervisors as needed.
8. Offer accurate product and service information to users.
9. Utilize available resources to  research and diagnose technical issues, providing appropriate solutions.
10. Use applicable software tools to investigate and resolve customer complaints.
11. Route customer calls and support tickets to the appropriate technical teams or domains.
12. Maintain accurate documentation of all interactions according to standards operating procedures.
13. Identify recurring customer issues and alert the management team to trends and patterns.
14. Create and maintain Standard Operating Procedures (SOPs) for newly encountered issues and their resolutions.
15. Maintain completed and Up-to-date call logs and service reports.
16. Possess excellent verbal and written communication skills are required.

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